Terms of service

Five Stars Beauty Supply Limited

Overview

This website is operated by Five Stars Beauty Supply Limited (“we”, “us”, “our”). By accessing or using our website, purchasing products, or using any services provided by us, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our website or services.

These Terms apply in conjunction with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Eligibility and Use of Website

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and not for any fraudulent, harmful, or unauthorised activity.

We reserve the right to refuse service to anyone at any time for any reason permitted by law.

Products and Services

We primarily supply professional beauty and nail salon products. Some products may be intended for professional use only. It is your responsibility to ensure products are suitable for your intended use and that they are used according to manufacturer instructions.

Five Stars Beauty Supply is not responsible for unsatisfactory results caused by incorrect use, lack of training, or failure to follow product instructions.

By purchasing professional-use products, the customer accepts full responsibility for their correct use and application.

We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all content is error-free. Colours and packaging may vary slightly from images shown due to display differences or supplier changes.

Pricing and Payment

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated and include GST where applicable.

We reserve the right to:

  • Change prices at any time without prior notice

  • Correct pricing errors

  • Cancel orders where pricing or product information is incorrect

Payment must be received in full before orders are processed and shipped.

Orders and Acceptance

Placing an order does not guarantee acceptance. We reserve the right to:

  • Cancel or limit quantities

  • Decline orders suspected of fraud or misuse

  • Cancel orders due to stock availability or errors

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Shipping and Delivery

Shipping times provided are estimates only. We are not responsible for delays caused by courier services, weather conditions, or events beyond our reasonable control.

Risk of loss or damage passes to you once the order has been delivered to the address provided.

Please refer to our Shipping Policy for further details.

Returns and Refunds

Our Return & Refund Policy outlines your rights under the Consumer Guarantees Act 1993 (NZ) and our process for handling returns and refunds.

Nothing in these Terms limits or excludes your rights under New Zealand consumer law.

Consumer Guarantees Act (New Zealand)

If you are purchasing products for personal or household use, you are entitled to protections under the Consumer Guarantees Act 1993.

If you are purchasing products for business or trade purposes, the Consumer Guarantees Act may not apply, to the extent permitted by law.

Intellectual Property

All content on this website, including text, images, logos, graphics, and layout, is the property of Five Stars Beauty Supply Limited or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses

  • Our liability is limited to the value of the products purchased

This does not exclude liability that cannot be limited under New Zealand law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being published on our website. Your continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Five Stars Beauty Supply Limited
Email: fsbsupplynz@gmail.com
Phone: 09 265 0089
Address: 333A East Tamaki Road, Otara, Auckland, New Zealand 2013