Shipping policy

Five Stars Beauty Supply Limited

Overview

At Five Stars Beauty Supply Limited (“we”, “us”, “our”), we aim to process and ship orders efficiently while providing clear and transparent information about delivery timeframes and costs.

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.

Shipping Locations

We currently ship orders within New Zealand only, unless otherwise stated. If international shipping becomes available in the future, this policy will be updated accordingly.

Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing time does not include delivery time.

We reserve the right to extend processing times during peak periods, promotions, or due to stock availability.

Shipping Methods and Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on your location and courier service.

Typical delivery estimates within New Zealand:

  • Urban areas: 2-5 business days after dispatch

  • Rural areas: 3-10 business days after dispatch

Delays caused by couriers, weather conditions, or events outside our control may occur. We are not responsible for courier delays once an order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery address (urban or rural)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Bulky or Heavy Items

Some items, such as spa chairs, salon furniture, or large equipment, may:

  • Incur additional shipping charges

  • Require special delivery arrangements

  • Be delivered via freight rather than standard courier

For these items:

  • Shipping costs may be quoted separately

  • Delivery timeframes may vary

We will contact you if additional shipping arrangements or costs apply before dispatching your order.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched. It is your responsibility to monitor tracking updates and ensure someone is available to receive the delivery if required.

Incorrect or Incomplete Address

Please ensure your delivery address is accurate and complete at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to the address provided by the customer

Additional charges may apply for re-delivery or redirection.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at fsbsupplynz@gmail.com, including:

  • Your order number

  • Photos of any damage (if applicable)

We will work with the courier to investigate and, where appropriate, provide a replacement or refund in accordance with New Zealand consumer law.

Click & Collect (If Applicable)

If Click & Collect is offered:

  • You will be notified when your order is ready for collection

  • Orders must be collected within a reasonable timeframe

  • Valid identification may be required

If Click & Collect is not currently offered, this section can be removed.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect once published on our website.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Five Stars Beauty Supply Limited
Email: fsbsupplynz@gmail.com
Phone: 09 265 0089
Address: 333A East Tamaki Road, Otara, Auckland, New Zealand 2013